Shipping policy

Last updated: 4 September 2026

This Shipping Policy applies to orders placed through https://houseofarkaee.com/.

1. Order Processing

Orders are processed after successful payment and order verification.

Processing time may vary depending on product availability, customisation, order volume, weekends, public holidays, or other operational factors. Any estimated processing or delivery period shown on the product page, checkout page, or order confirmation is an estimate and not a guaranteed delivery date.

2. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment is completed.

Shipping promotions may be subject to minimum order values, eligible delivery locations, or other conditions stated with the relevant offer.

3. Delivery Time

Delivery time depends on the customer’s location, courier availability, product processing requirements, public holidays, weather, and other logistical conditions.

Remote areas may require additional delivery time. House of Arkaee cannot guarantee delivery on a specific date unless expressly confirmed by us in writing.

4. Order Tracking

Once an order is dispatched, tracking information may be sent through email, SMS, or WhatsApp using the contact information provided during checkout.

Tracking information may take some time to become active after dispatch.

5. Delivery Address

Customers must provide a complete and accurate shipping address, including:

  • Recipient’s full name

  • House or building number

  • Street and locality

  • City, state, and PIN code

  • Active phone number

House of Arkaee will not be responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address provided by the customer.

Please contact us immediately if you notice an address error. An address change cannot be guaranteed after an order is confirmed or dispatched.

6. Delivery Attempts and Refused Orders

Courier partners may make a limited number of delivery attempts. If delivery fails because the recipient is unavailable, refuses the package, provides an incorrect address, or cannot be contacted, the parcel may be returned to us.

Additional shipping charges may apply if re-shipping is requested. Original shipping charges are non-refundable.

7. Damaged or Tampered Packages

Please inspect the outer package at delivery. If it appears open, severely damaged, or tampered with, take photographs or a video before accepting or opening it.

An uninterrupted package-opening video showing the sealed parcel, shipping label, and product is strongly recommended. This evidence may be required to review a claim involving damage, a missing item, or an incorrect product.

Notify us within 48 hours of delivery at houseofarkaee@gmail.com or +91 95299 26284. Claims submitted after this period may not be accepted, subject to applicable law.

8. Delayed or Lost Shipments

Courier delays may occur because of weather, strikes, public holidays, transport disruptions, natural events, government restrictions, or other circumstances beyond our reasonable control.

If tracking does not update for an unusual period, contact us and we will raise an enquiry with the courier partner. A replacement or refund will be considered only after the courier investigation confirms that the shipment is lost and subject to applicable law.

9. International Orders

If international shipping is available at checkout, the recipient is responsible for any customs duty, import tax, clearance charge, or local fee imposed by the destination country.

International orders cannot be returned or refused because of customs charges or clearance delays.

10. Contact Us

For shipping-related assistance, contact:

House of Arkaee
Website: https://houseofarkaee.com/
Email: houseofarkaee@gmail.com
Phone: +91 95299 26284